Terms of Service

Last updated: 31/08/2026

These Terms & Conditions ("Terms") constitute a legally binding agreement between FlatX ("FlatX", "we", "us", "our") and any person or entity that visits, accesses or uses our website, mobile site, applications, products or services (collectively, the "Platform"). By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Platform.

1. Who We Are & What We Do

FlatX is an online venue that surfaces and organises rental-related information and enables communication between people who list accommodation and people who seek accommodation (collectively, "Users", "you", "your"). FlatX acts solely as a technology service provider and is not a real-estate broker, agent, property manager, insurer, guarantor, escrow service, or lender. We do not own, manage, or control any properties, do not enter into rental agreements, and do not collect rent or brokerage on behalf of Users. For the avoidance of doubt, no partnership, joint-venture, agency, employment or fiduciary relationship is intended or created between FlatX and any User.

2. Eligibility & Accounts

You must be at least 18 years old or have verifiable guardian consent where required and capable of forming a binding contract under Indian law.

You may be required to create an account and provide accurate, current, and complete information. You are responsible for safeguarding your login credentials and all activity under your account. You must promptly notify FlatX of any unauthorised use or security breach.

3. Subscriptions, Fees & Payments

We may offer free tiers, trials, and paid subscriptions (e.g., "FlatX Pro"). Plan features, pricing, taxes, and billing cycles are shown at checkout or in your account. Prices include applicable GST unless stated otherwise at checkout.

Fair usage. All plans — including free trials and any plan described as offering "unlimited" contacts, views, searches, or messages — are subject to our Fair Usage Policy in Section 6.

Refunds: Except where required by law, fees are non-refundable and non-transferable.

Payment Processing: Payments are processed by third-party providers; we do not store card details. You authorise us and our processors to charge your selected payment method for subscription fees, taxes, and applicable charges.

We may modify plan features or prices in the future. Your continued use after the effective date constitutes acceptance.

4. Content on the Platform

4.1 User Content

Users may submit, upload, or otherwise make available text, images, links, contact fields, and other materials ("User Content"). By providing User Content, you represent and warrant that:

You own or have all necessary rights to the User Content;
Your User Content is accurate, lawful, and not misleading or fraudulent;
Your User Content does not infringe any third-party rights, including but not limited to intellectual property, privacy, or publicity rights.

You grant FlatX a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to host, store, reproduce, modify, adapt, publish, translate, display, distribute, and otherwise use your User Content solely to operate, improve, market, train algorithms/AI models and provide the Platform (including in emails, search results, and social or promotional materials). This licence survives for a commercially reasonable period after removal to the extent copies are required for backups, audits, or legal compliance.

You remain solely responsible for your User Content. FlatX does not guarantee any reach, views, impressions, or outcomes.

4.2 Publicly Available Information

The Platform may surface, index, organise, cache, or display rental-related information that is available publicly or from authorised sources, and present it in a more structured or searchable manner for Users' convenience. If you are the owner or authorised representative of content displayed on FlatX and do not want it to appear, you may request removal at any time via the in-product controls or by contacting admin@flatx.co (see Section 10 — Reporting, Takedown & "Do-Not-List"). FlatX reserves the right to refuse or delay removal where data are required to fulfil legal obligations or defend legal claims.

4.3 No Endorsement; No Verification Guarantee

FlatX may, in future if not existing, offer verification features or badges where available, but any such feature is provided on an "as-is" informational basis and is not a guarantee of identity, ownership, availability, safety, quality, legality, or suitability of any property or User. Users must conduct their own due diligence before entering into any arrangement.

5. Acceptable Use & Prohibited Activities

You agree not to:

Post or transmit unlawful, harmful, defamatory, obscene, hateful, harassing, discriminatory, or otherwise objectionable content.
Misrepresent information, impersonate another person/entity, or list a property you are not authorised to offer.
Collect, harvest, reveal, or misuse personal data of other Users except as necessary to communicate regarding a bona fide rental inquiry in accordance with applicable law.
Copy, mirror, index, scrape, crawl, mine, or otherwise extract data from the Platform, or create derivative databases, except via features we expressly provide.
Circumvent or attempt to circumvent any access control, rate-limit, or security measures. Engage in unauthorized practice of law or other regulated activities without proper licensing
Interfere with the Platform's operation, introduce malware, perform load tests without consent, or use automated means not expressly permitted.
Use the Platform for spam, unsolicited communications, or any commercial purpose unrelated to genuine rental discovery. Reverse engineer, decompile, or disassemble any part of the Platform; Encourage or facilitate any third party to do the foregoing.

We may moderate, remove, or restrict access to any content or account that violates these Terms, applicable law, or our policies, without liability.

6. Fair Usage Policy

6.1 What "Unlimited" Means

Where a plan (including any free trial, FlatX Pro, or other paid tier) is described as offering "unlimited" contacts, views, searches, or messages, "unlimited" means unlimited genuine personal use — use by you, as an individual, to find accommodation for yourself or your household, or to fill vacancies in accommodation you are personally authorised to offer. It does not mean unrestricted, automated, bulk, or commercial use. We do not impose a fixed numerical cap on genuine Users, and this Policy is the reason we do not need to.

This Policy applies to all Users, including those on free tiers and trials, and applies throughout any paid subscription term.

6.2 Fair and Unfair Use

Use is "fair" when it is consistent with how an individual genuinely searching for or offering accommodation would use the Platform. Use is not fair, and breaches these Terms, if you:

Access, collect, store, export, or compile contact details, listings, or User data beyond what you need for your own bona fide rental enquiries — including building or contributing to any list, database, or CRM;
Share, resell, sublicense, publish, or otherwise pass on contact details or listing information obtained from the Platform to any third party;
Use the Platform to conduct or support brokerage, agency, lead-generation, property management, marketing, or any other commercial activity, whether or not you charge a fee;
Share your account, or allow any other person to use your subscription;
Operate more than one account, or create a new account, to obtain additional free trials, evade a limit, or evade a suspension or ban;
Use bots, scripts, scrapers, or any automated means to access the Platform or to reveal contacts at a rate or volume not achievable by ordinary human use;
Contact Users indiscriminately, in bulk, or for any purpose other than a genuine enquiry about the specific accommodation listed; or
Engage in usage materially inconsistent with the pattern, volume, or velocity of a genuine individual User, as reasonably determined by us.

6.3 Verification Checks

To protect Users and the integrity of the Platform, we may at any time ask you to verify your identity or the genuineness of your use — before, during, or after you access contact details, and whether or not we suspect a breach. We may ask you to provide one or more of:

A government-issued photo identity document (you may choose which document to provide; we will accept any valid alternative that reasonably establishes your identity);
Confirmation of your phone number or email address, or a live selfie or video check;
A link to a professional or social profile (for example LinkedIn, or another profile of your choosing) that reasonably corroborates the identity or purpose you have given us;
Proof of your stated purpose — for example, that you are searching for yourself, or that you are authorised to offer the accommodation you have listed; or
A written explanation of your usage.

You are never obliged to provide any particular document. However, if you decline, or if what you provide is incomplete, inconsistent, or cannot be reasonably corroborated, we may restrict, suspend, or terminate your access under Section 6.4. Anything you provide is processed in accordance with our Privacy Policy, used only to verify identity and fair usage, and retained only as long as necessary for that purpose or as required by law.

6.4 Enforcement and Decision-Making

Where we reasonably believe this Policy has been or is being breached, we may take one or more of the following steps, with or without prior notice:

Apply rate limits to, slow, or temporarily pause your access to contacts or other features;
Require verification under Section 6.3 before restoring full access;
Restrict, suspend, or permanently ban your account, and block associated phone numbers, email addresses, devices, or payment identifiers from creating or using accounts in future;
Remove or delist your User Content; and
Where the conduct may be unlawful, report it to the appropriate authorities.

Who decides. Whether usage is fair, and what action to take, is determined by FlatX, reasonably and in good faith on the information available to us. If we suspend or ban your account we will tell you, and you may ask us to review that decision by writing to admin@flatx.co within 30 days. We will review your request in good faith and inform you of the outcome.

Effect on fees. If we suspend or terminate a paid subscription for breach of this Policy, the remaining term is forfeited and non-refundable, as set out in Section 3.

7. Communications & Notifications

By using the Platform or contacting us, you consent to receive transactional communications (e.g., OTPs, claim/remove links, service alerts) via email, SMS, phone, in-app, and WhatsApp Business. Promotional messages are sent only with your consent where required and you may opt out at any time (e.g., settings or replying STOP on WhatsApp where supported). Transactional messages necessary to provide the Platform may continue.

8. Third-Party Sites & Services

The Platform may display links, embeds, or references to third-party sites, profiles, content, or services. FlatX does not control or endorse third-party resources and is not responsible for their content, accuracy, policies, or practices. Your interactions with third parties are solely between you and such third parties.

9. Intellectual Property

The Platform, including its compilations, selection, arrangement, look-and-feel, software, trademarks, logos, and other materials, is owned by FlatX or its licensors and protected by applicable intellectual property laws. Except for the limited rights expressly granted, no licence is granted to you. You may not use any FlatX marks or branding without our prior written permission.

10. Reporting, Takedown & "Do-Not-List"

If you believe content on the Platform infringes your rights or should not appear:

Use the "Claim/Remove" or "Report" controls where provided; or
Email admin@flatx.co or WhatsApp us on +91 8050280476 with the URL(s), a description of your request, and proof of authority.

Upon receiving a valid request, we will act promptly, which may include removal, account restrictions, or other appropriate steps. You may also request that your phone number, profile link, or other identifiers be added to a Do-Not-List so that we avoid displaying content associated with those identifiers in the future, subject to reasonable verification. FlatX may require reasonable proof of ownership or authority, and may retain archival copies for legal, audit, or compliance purposes even after public removal.

11. Data Protection & Privacy

Your use of the Platform is subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal data, including data that may be publicly available and displayed for rental discovery. We apply reasonable security measures and retain data only as long as necessary for the purposes described or as required by law. Please review the Privacy Policy carefully. In the event of any conflict between these Terms and the Privacy Policy on matters of personal data processing, the Privacy Policy will prevail.

12. Renter Safety & Self-Verification

Always visit in person, verify ownership papers, insist on rent receipts and, where possible, police-verify flatmates. FlatX neither visits nor certifies any property.

13. Disclaimers

Platform "As Is": The Platform is provided on an "as-is" and "as-available" basis. To the fullest extent permitted by law, FlatX disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement.

No Professional Advice: Information on the Platform is for general informational purposes only and does not constitute legal, financial, or real-estate advice.

No Guarantee: We do not guarantee that properties are available, accurately described, safe, compliant with laws, or that Users will respond or transact.

14. Limitation of Liability

To the maximum extent permitted by law, FlatX and its affiliates, directors, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenues, goodwill, data, or other intangible losses, arising out of or related to your use of (or inability to use) the Platform.

In no event will our aggregate liability for all claims relating to the Platform exceed the greater of (a) the total amount you paid to FlatX in the three (3) months preceding the event giving rise to the claim.

15. Indemnity

You agree to indemnify, defend, and hold harmless FlatX and its affiliates, directors, officers, employees, and agents from and against any claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Platform; (b) your User Content; (c) your breach of these Terms or applicable law; or (d) your infringement or misappropriation of any rights of a third party.

16. Suspension & Termination

We may suspend or terminate your access to the Platform (in whole or in part) at any time, with or without notice, if we reasonably believe you have violated these Terms, our policies, or applicable law, or to protect the Platform or other Users. You may stop using the Platform at any time. Sections that by their nature should survive will survive termination (including 4–16, 18 and 19).

17. Changes to the Platform or Terms

We may modify the Platform and update these Terms from time to time. When we make material changes, we will update the "Last Updated" date and, where required by law, provide additional notice. Your continued use after the effective date constitutes acceptance of the updated Terms. It is your responsibility to check these Terms periodically and stay informed of any updates.

18. Governing Law, Jurisdiction & Dispute Resolution

These Terms are governed by the laws of India, without regard to conflict-of-laws principles. Subject to the arbitration clause below, the courts at Bengaluru, Karnataka will have exclusive jurisdiction. Parties must first attempt to resolve any dispute by good-faith negotiation for 15 days; if the dispute is not resolved within that period, it shall be referred to arbitration as set out below.

Arbitration. Any dispute arising out of or in connection with these Terms or the Platform shall be referred to and finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Bengaluru, Karnataka. The tribunal shall consist of one (1) arbitrator appointed jointly by the parties, or failing agreement, appointed in accordance with the Act. The language of arbitration shall be English. Each party will bear its own costs; fees of the tribunal shall be shared equally unless otherwise determined in the award. Notwithstanding the foregoing, either party may seek interim or injunctive relief from a court of competent jurisdiction.

19. Miscellaneous

Entire Agreement: These Terms, together with the Privacy Policy and any plan-specific terms, constitute the entire agreement between you and FlatX.

No Waiver: Our failure to enforce any provision is not a waiver.

Severability: If any provision is held invalid or unenforceable, the remaining provisions will continue in full force and effect.

Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of assets.

Force Majeure: We are not liable for any delay or failure caused by events beyond our reasonable control.

20. Contact

If you have any questions about these Terms, please contact us at admin@flatx.co or +91 8050280476